Railway Ministry Complaint Process – 4 Ways To Register

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Railway Ministry Complaint Process

Here is how can you register railway complaints online on its official portal, via railway complaint whatsapp number, and even via railway complaint app.

The ministry of railways has been implementing new policies and introducing new ways to better the services, and their latest effort has been to provide a portal for passengers to put forward their grievances. The minister of railway Suresh Prabhakar Prabhu in the year 2015, launched a web portal and railway complaint android app to help make passengers reach out to the railway authorities with any complaint that they may have.

Railway Ministry Complaint Process – Four Ways To Register

1. Filing A Complaint From The Website

IRCTC Complaint Portal

The web portal at www.coms.indianrailways.gov.inwelcomes you with three options. Choose the first option Register Complaint and Suggestions. Once you click on it, you will be directed to a page where you will be asked to fill in details like your name, contact details, the date of the incident, the place where the incident took place, the details of the event and your complaint against it.

Most importantly, you will be asked to choose from the drop-down lists that cite several categories, the complaint category that matches your complaint. It helps the authorities at the other end who are monitoring the complaint messages to sort them quickly and direct them to the concerned authorities for quick actions to be taken. If you want you can also attach a photo with your complaint before you input the captcha and hit SEND.

The ministry of railways maintains that you can use this web portal and app to send them feedbacks as well.

2. Filing A Complaint From The App

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You can download the app for free from the website www.coms.indianrailways.gov.in. From the app, you can fill in the required details as mentioned above and send them. The app is linked to the web portal and be assured the railway authorities will receive your complaint.

3. Filing A Complaint Through SMS

You can even submit a complaint through the good old texting. Along with your contact details, you have to include the train name, boogie no, and coach no, PNR details, date of the journey and the details of your complaint before you send it to +91-9717630982.

4. Filing Complaint Through Railway Twitter Helpline

Use the power of social media and register complaint on twitter itself. These days, even Railway Administrations of different division and zones very active on social media to address the grievances of passengers and stakeholders. You can directly reach to Railway Minister’s twitter account and tweet him your grievances, or else you can tweet to respective General Managers and DRM (Divisional Railway Managers). The list of all respective DRMs of different cities is given above.

The only thing is you will not be able to track down your complaint status since there is no complaint number provided, still, this is one of the most effective ways to complaint against any mishap.

What Is The Unique ID Number And Why Is It So Important?

As soon as the complaint gets sent, you will receive a unique ID which will be helpful when you need to track the status of your complaint. The unique ID is essential for you to view your complaint status. The unique ID identifies you with the complaint that you lodged and allows you to see your complaint status. 

The Indian railway carries lakhs and lakhs of passengers almost every day. On an everyday basis, it carries almost around 13 million passengers. It is only an assumption, but the actual numbers may be higher than this. With the country having the second largest population in the world it is bound to have a high number of commuters. The Indian railway connects the entire subcontinent and thrives on making commuting and traveling to longer distances easy and safe.