6 Consumer Rights: Why Every Indian Should Know [ Jago Grahak Jago ]

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India continues to be the fastest developing nation in the world, and it’s economic is one of the leading economies in the world. India’s economy is supported by its large population involved in a day to day routine business. When You buy anything, you become a consumer of that product, when you pay a bill, you actually contribute to the nation’s economic development indirectly. And the moment you become a consumer, some legal rights come to you. These rights are called consumer rights.

6 Basic Consumer Rights Every Indian Should Know And Why

For the protection of buyers and consumers, Indian constitution gives 6 rights with respect to The Consumer Protection Act, 1986. Though there are multiple aspects of the consumer protection act, but here in this article, we are explaining the six basic consumer rights that every Indian citizen should be aware of.

1.Right To Safety

This act means the right to be protected against the marketing of goods and services which are hazardous to life and property. What is required here is that the purchased goods (or services ) should meet the needs of safety.

Let’s imagine a situation:-
You hire a taxi or an auto rickshaw or decide to travel by bus. The operator of that vehicle has not bothered about the mechanical fitness and worse, in route the vehicle meets with an accident due to faulty breaks.

Here the injury caused to you or any passenger is a case of violation of consumer right to safety. You or any other injured passenger is, therefore, entitled to compensation.

Similarly, an electric iron causing electronic shock, negligence by a doctor while performing an operation, a driver of a bus driving the bus dangerously are the examples of violation of this right.

It should be remembered that right to safety is not limited to the quality of the product just at the time of purchase, The product should fulfill long-term interest of consumers in terms of safety.

2. Right To Be Informed

Many time you purchase a medicine. The medicine may be apparently to cure a disease. But there is a possibility of it proving to be harmful to the certain person in certain cases or the medicine having same contents might have been manufactured by different companies under different brand names and priced differently. In the first case if you do not know the harmful side effects of the medicine and consume it, what will be the result.?

In the second case, you don’t know the availability of different brands of medicine and are made to buy one which you can not afford.

Don’t you think that in both cases if you had the prior information, would have saved you in terms of loss of your health or money?

Traders simply to make a profit by selling whatever in available with them or the product which gives them higher profit by selling whatever is available with them or the product which gives them the higher margin of profit generally doesn’t inform the customers of the availability of choices or qualities of a product.
In this reason, Consumer Protection Act, 1986 has given the right to be informed.

The right means to be informed about the quality, quality, potency, purity, standard and price of goods or services so as to protect consumers against unfair trade practices.

So you as a buyer or consumer can insist on getting all the information about the product or service before making a choice or decision. It’s the duty of the manufacturer and trader to give you this information.

3. Right To Choose

This right means the right to be assured wherever possible, of access to a variety of goods at competitive prices. In other words, a buyer has a right to buy a product of his/her choice and get satisfaction out of a number of products available in terms of a number of products available in terms of quality and price of goods.

A shopkeeper cannot force or impress upon a customer to buy a particular brand or a type of product.

Where variety exists,  shopkeepers keep in minds the profits they would secure, don’t offer the entire range of products to the customer. This makes the consumer feel that variety doesn’t exist or is not available.

4. Right To Be Heard

The right to be heared means that consumer’s interests will be receive due consideration at appropriate forums. It also includes rights to be represented in various forums formed to consider the consumer’s welfare.

For the exercise of this right both the state and voluntary agencies are supposed to provide necessary forums. So as a consumer, if you have any sort of grieves you can go to address it to consumer forums at district, state or national levels to lodge your complaints.

5. Right To Seek Redressal

This right provides for the right to seek Redressal against unfair trade practices or unscrupulous exploitation of consumers. It also includes the right to the fair settlement of the genuine grievances of the consumer.

It also involves the right to receive compensation for faulty goods or services.

So as a buyer or consumer, you must make complaints about some genuine grievances. Many a time their complaint may be for a small value but its impact on the society as a whole may be very large.

6. Right To Consumer Education

This right encourages you to acquire knowledge and skills to be an informed consumer throughout life. So as a responsible citizen you must be aware of all rights given to you by Government of India.

By educating ourselves on consumers issues and rights we can assess ourselves, and hope to get a fair deal.

So guys as an educated Grahak, you must exercise all these rights given to you. Share this article in your network and help know their rights.